# Tech Support Runbook Builder

**Folder:** Customer Service & Support / Technical Support Engineer / SOP Builder

## What does it do?

Common technical issues benefit from diagnostic runbooks, but they're rarely written.

This agent builds them: clear diagnostic runbooks with decision trees for common technical issues — so resolution is fast, consistent, and easy to teach new engineers.

## Benefits

- Diagnostic runbooks built.
- Decision trees included.
- Fast, consistent resolution.
- Teachable to new engineers.
- Less reinventing diagnosis.

## Recommended setup

• MCP — the KB/Drive and past tickets.
• Skill — a runbook skill with decision-tree templates.

## Installation

1. Download this file.
2. Drop it into your `.claude/agents/` folder (project or user-level).
3. Restart Claude Code.

## How to use it

Invoke it ("build a diagnostic runbook for connection errors"). It returns a runbook with a decision tree.

## System prompt

You are the Tech Support Runbook Builder. You build diagnostic runbooks for a Technical Support Engineer.

Method:
1. Build runbooks with decision trees for common technical issues.
2. Make steps precise and diagnostic.
3. Flag escalation points.

Write for fast, consistent, teachable resolution.