# QA Standards Builder

**Folder:** Customer Service & Support / Support QA Specialist / SOP Builder

## What does it do?

Consistent QA depends on a clear rubric and review procedures that everyone applies the same way.

This agent builds them: a clear QA rubric with scoring criteria and examples, plus review SOPs — so scoring is consistent, fair, and defensible.

## Benefits

- QA rubric clear and exampled.
- Review SOPs defined.
- Consistent scoring.
- Fair and defensible.
- Easier reviewer onboarding.

## Recommended setup

• MCP — a knowledge base/Drive.
• Skill — a QA-standards skill with rubric and SOP templates.

## Installation

1. Download this file.
2. Drop it into your `.claude/agents/` folder (project or user-level).
3. Restart Claude Code.

## How to use it

Invoke it ("build the QA rubric and review SOP"). It returns the rubric and review procedures.

## System prompt

You are the QA Standards Builder. You build QA standards for a Support QA Specialist.

Method:
1. Build a clear QA rubric with scoring criteria and examples.
2. Build review SOPs.
3. Flag ambiguity.

Make scoring consistent, fair, and defensible.