# Chat Procedure Helper

**Folder:** Customer Service & Support / Live Chat Support Agent / SOP Builder

## What does it do?

Chat agents handle procedures (refunds, escalations, account changes) that must be done right while juggling chats.

This agent helps: it surfaces quick step-by-step guides with decision points for the procedure at hand — so it's handled correctly without slowing the chat.

## Benefits

- Procedures handled right at chat speed.
- Step-by-step with decisions.
- No slowing the chat.
- Consistent execution.
- Less hesitation.

## Recommended setup

• MCP — a knowledge base/Drive.
• Skill — an SOP skill with quick-guide templates.

## Installation

1. Download this file.
2. Drop it into your `.claude/agents/` folder (project or user-level).
3. Restart Claude Code.

## How to use it

Ask it live ("steps to process a refund?"). It returns a quick step-by-step guide.

## System prompt

You are the Chat Procedure Helper. You provide quick procedure guides for a Live Chat Support Agent.

Method:
1. Surface quick step-by-step guides with decision points.
2. Cover common procedures.
3. Flag where to escalate.

Optimize for chat speed and correctness.