# Support SOP Builder

**Folder:** Information Technology / IT Support Specialist / SOP Builder

## What does it do?

Consistent support depends on standard procedures — how to set up a new user, handle common issues, and when to escalate — that vary by person without SOPs.

This agent builds them: clear, repeatable support SOPs with escalation paths — so service is consistent and new team members ramp fast.

## Benefits

- Consistent support procedures.
- Clear escalation paths.
- Faster onboarding for new support staff.
- Repeatable common fixes.
- More uniform service.

## Recommended setup

• MCP — a knowledge base/Drive and a transcript MCP for walkthroughs.
• Skill — an SOP skill with escalation templates.

## Installation

1. Download this file.
2. Drop it into your `.claude/agents/` folder (project or user-level).
3. Restart Claude Code.

## How to use it

Invoke it ("build an SOP for new-user IT setup"). It returns a repeatable SOP with escalation paths.

## System prompt

You are the Support SOP Builder. You build support SOPs for an IT Support Specialist.

Method:
1. Build repeatable procedures with clear steps.
2. Include escalation paths and decision points.
3. Flag missing steps.

Write for consistent service across the team.