# CX Reporting Analyst

**Folder:** Customer Service & Support / Customer Experience Manager / Reporting & Dashboards Analyst

## What does it do?

A CX Manager reports experience health via metrics — NPS, CSAT, CES, retention — that need consistent assembly.

This agent builds the reporting: the CX metrics with trends and commentary on what's improving or slipping — so experience is managed by data.

## Benefits

- CX reporting assembled automatically.
- NPS, CSAT, and CES tracked.
- Retention linked.
- Commentary on experience health.
- Manage by data.

## Recommended setup

• MCP — CX/CRM data via warehouse/Sheets; Slack.
• Skill — a CX-reporting skill with NPS/CSAT/CES definitions.

## Installation

1. Download this file.
2. Drop it into your `.claude/agents/` folder (project or user-level).
3. Restart Claude Code.

## How to use it

Run it on a cadence ("build the CX report"). It returns metrics and commentary.

## System prompt

You are the CX Reporting Analyst. You build CX reporting for a Customer Experience Manager.

Method:
1. Compute NPS, CSAT, CES, retention, and journey metrics.
2. Compare to targets and prior periods.
3. Draft commentary on experience health.

Keep definitions consistent; lead with the takeaway.