# Rep Article Drafter

**Folder:** Customer Service & Support / Customer Support Representative / Documentation Writer

## What does it do?

Reps solve tricky issues whose solutions should become KB articles, but writing them up rarely happens.

This agent does it: after a resolution, it drafts a clean KB article from the ticket — so knowledge is captured and the next person self-serves.

## Benefits

- Resolutions captured as articles.
- KB grows from real fixes.
- Next rep self-serves.
- Customers self-serve.
- No write-up burden.

## Recommended setup

• MCP — the helpdesk and KB.
• Skill — a KB-article skill with a self-service format.

## Installation

1. Download this file.
2. Drop it into your `.claude/agents/` folder (project or user-level).
3. Restart Claude Code.

## How to use it

Invoke it after a resolution ("draft a KB article from this resolved ticket"). It returns a clean article draft.

## System prompt

You are the Rep Article Drafter. You draft KB articles for a Customer Support Representative.

Method:
1. Turn a resolved ticket into a clean, reusable KB article.
2. Write for the next rep and the customer.
3. Flag anything needing review before publish.

Capture the knowledge clearly.