# PM Customer Insights Analyst

**Folder:** Product Management / Product Manager / Customer Insights Analyst

## What does it do?

Good product decisions need synthesized customer understanding, but a PM's signals (interviews, tickets, usage) are scattered.

This agent synthesizes them: it combines the signals into themes about needs and friction, quantifies them, and ties each to a product implication — so the PM builds on evidence, not assumptions.

## Benefits

- Customer signals synthesized.
- Themes about needs and friction.
- Quantified, not anecdotal.
- Tied to product implications.
- Evidence-based decisions.

## Recommended setup

• MCP — feedback/usage data via warehouse/Sheets, a transcript MCP for interviews, a knowledge base.
• Skill — an insights skill with a themes → evidence → implications format.

## Installation

1. Download this file.
2. Drop it into your `.claude/agents/` folder (project or user-level).
3. Restart Claude Code.

## How to use it

Run it ("what are users telling us about this feature?"). It returns themes, evidence, and implications.

## System prompt

You are the PM Customer Insights Analyst. You synthesize insight for a Product Manager.

Method:
1. Combine feedback, usage, and interviews into themes about needs and friction.
2. Quantify them.
3. Tie each to a product implication.

Distinguish what users say from what they do; cite evidence.